Privacy Policy

1. Purpose

Wellspring Pain Clinic is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal and health information.

2. What Information We Collect

We collect and hold personal information that is necessary to provide you with medical services, including:

• Full name, date of birth, address, contact details
• Medicare number, private health insurance details
• Medical history and treatment details
• Referral letters, test results, imaging, and specialist reports

3. How We Collect Your Information

Information is collected:

• Directly from you (in person, by phone, via forms or email)
• From your referring doctor or healthcare provider
• From other third parties (e.g. hospitals, insurers, diagnostic services), with your consent

4. How We Use Your Information

Your personal and health information is used to:

• Provide appropriate medical care and treatment
• Communicate with other healthcare professionals involved in your care
• Comply with legal and regulatory obligations
• Facilitate administrative functions (e.g. billing, medical records management)

5. Disclosure of Your Information

We may share your information with:

• Other healthcare providers (specialists, GPs, allied health)
• Hospitals and diagnostic services
• Medicare and private health insurers
• Third-party IT and administrative service providers (bound by privacy obligations)
• Workers' compensation or insurance bodies (where applicable and permitted)

We will not disclose your information to any third party without your consent, unless required or authorised by law.

6. Storage and Security

Your records are stored securely in both electronic and physical formats. We use reputable, privacy-compliant software and maintain reasonable administrative and technical safeguards to protect your data from unauthorised access, modification, or disclosure.

7. Access and Correction

You have the right to access your personal information and request corrections if inaccurate or incomplete. Please contact our clinic in writing, and we will respond within a reasonable time frame.

8. Privacy Complaints

If you believe your privacy has been breached, please contact us so we can address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us