Terms of Service

1. Medical Services

Wellspring Pain Clinic provides consultation, diagnostic, and interventional pain management services in accordance with current clinical guidelines and within the scope of Australian medical regulations.

Your Responsibilities

• You agree to provide accurate, complete, and updated information at each visit.
• You must notify us of any changes to your health condition, contact details, or Medicare/insurance status.
• You agree to follow medical advice and attend follow-up appointments as scheduled.

2. Appointments and Cancellations

• Appointments must be booked in advance.
• Cancellations must be made with at least 24 hours' notice. Late cancellations or non-attendance may incur a fee.
• Please arrive on time. Arriving late may reduce consultation time or require rescheduling.

3. Fees and Payments

• Fees for services are based on the AMA schedule and may vary depending on the procedure or consultation type.
• Payment is required on the day of service unless prior arrangements have been made.
• Medicare or private health insurance rebates may be available; however, any gap payment remains your responsibility.
• Workers' compensation and third-party insurance claims must be pre-approved. You remain responsible for any unpaid portion.

4. Privacy and Confidentiality

We collect, use, and store your personal and health information in accordance with our Privacy Policy. We are committed to maintaining the confidentiality of your information and complying with the Australian Privacy Principles.

5. Communication

• Communication may occur via phone, email, SMS, or through secure messaging platforms.
• By providing your contact details, you consent to receive appointment reminders and relevant clinical information unless you opt out.

6. Website Use

• Information on our website is for general education only and does not replace professional medical advice.
• You must not use the website for unlawful or unauthorised purposes, nor attempt to gain unauthorised access to our systems.

7. Limitation of Liability

Wellspring Pain Clinic and its practitioners are not liable for any loss or damage arising from:

• Failure to follow clinical instructions
• Delayed care due to incomplete information or missed appointments
• Use of third-party services (e.g., imaging providers, allied health)

8. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on our website. Continued use of our services implies your acceptance of the current terms.

9. Contact Us